Comments on: Sears: You Stink!

By: Theresa Milstein

Theresa Milstein — Fri, 19 Feb 2010 13:41:41 +0000

Losing a dryer as a mother is a terrible loss! That happened to me a few years back, and it was such a pain draping wet clothes on every chair in the house.

I always use a local guy when appliances go, and then just go into Sears when I need a new appliance. They’re always great in the store.

Good luck!

By: Sears Cares

Sears Cares — Thu, 11 Feb 2010 22:03:22 +0000

To Nancy Friedman,
My name is Brian and I’m part of the Sears Cares Escalations team. I can’t tell you how sorry I am to see this post. What has happened here is totally unacceptable by any Sears standard and we are very concerned about this. More than anything we want to ensure this problem is resolved and that you are happy once again. Unfortunately, we cannot carry every part for every appliance on our trucks, that is logistically impossible so we must order parts, but everything after that is unacceptable and we want to help get this resolved for you. We can get you a sooner date than February 24th… of this year. We would also like to discuss your concerns about everything else mentioned here as the only way to improve is to get the feedback and utilize it. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Nancy Friedman) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares

By: Dawn

Dawn — Thu, 11 Feb 2010 20:46:26 +0000

Oh I am so sorry you had this problem! We have never had a problem with Sears, ever!
Silly me went to HomeDepot to get my stainless steel appliances because they had the better rebate/discount deal… all I got was a bunch of papers to fill out and mail in- which I did- and no rebate check, check card, birthday card, thankyou for buying our product card… nadda!

Got our new hot water heater, washer and dryer at Sears. Got rebate paperwork, got service call- as a courtesy to make sure it was installed correctly- after the initial installation… all for the cost of the appliances. No drop off, pick up or set up fees.

Oh- know what else I got from the HomeDepot with my expensive-as-crap! appliances? Roaches! Yep- 2 weeks after the appliance weer installed started seeing them coming out of the back of the refrigerator AND the stove… that had come from the storage facility by the airport… HomeDepot lady said I could not PROVE they came from the appliances … So Sorry!

Email the King of Sears and complain. You’ll get serviced ASAP… and be glad you didn’t get anything from HomeDepot… I sure wish I hadn’t!

By: nancyjrab

nancyjrab — Thu, 11 Feb 2010 18:06:32 +0000

Thanks for the info! I’ll keep you posted!

By: Renee

Renee — Thu, 11 Feb 2010 17:45:42 +0000

Hi! I had a huge problem with Sears too and twittered about it and was contacted by their corporate customer service- they totally helped me and everything worked out great. If you tweet- dm searshts. Good luck!