Sears: You Stink!

I am officially a housewife.  Know how I know?  Because much of my time over the past month has been spent talking about, worrying about, arguing about, and bemoaning the loss of — my dryer.

Anyone with kids (and lets face it, a husband) knows: there is no end to the laundry.  I sometimes feel as if the washing machine in my apartment is going seven days a week. But I’m one of the lucky ones – I have a washer/dryer in my apartment.  Or I did. Until last month.

Last month, my dryer heated up, but didn’t spin, which basically meant I got a big lump of wet, hot, clothing at the end of a cycle. Not good.  Needless to say, the warranty had expired thirty seconds before my dryer broke, so I needed a repair.

I called Sears.  BIG mistake.

Sears, evidently, is not staffed by humans.  It is staffed by automated voice answering systems that ask for your prompts.  “Welcome to the Sears Service Center  completely useless automated customer service system. Please say or press one to continue this infuriating process.”

Read the rest! Click here to read it on NYC Moms Blog.

Comments

  1. Renee says

    Hi! I had a huge problem with Sears too and twittered about it and was contacted by their corporate customer service- they totally helped me and everything worked out great. If you tweet- dm searshts. Good luck!

  2. says

    Oh I am so sorry you had this problem! We have never had a problem with Sears, ever!
    Silly me went to HomeDepot to get my stainless steel appliances because they had the better rebate/discount deal… all I got was a bunch of papers to fill out and mail in- which I did- and no rebate check, check card, birthday card, thankyou for buying our product card… nadda!

    Got our new hot water heater, washer and dryer at Sears. Got rebate paperwork, got service call- as a courtesy to make sure it was installed correctly- after the initial installation… all for the cost of the appliances. No drop off, pick up or set up fees.

    Oh- know what else I got from the HomeDepot with my expensive-as-crap! appliances? Roaches! Yep- 2 weeks after the appliance weer installed started seeing them coming out of the back of the refrigerator AND the stove… that had come from the storage facility by the airport… HomeDepot lady said I could not PROVE they came from the appliances … So Sorry!

    Email the King of Sears and complain. You’ll get serviced ASAP… and be glad you didn’t get anything from HomeDepot… I sure wish I hadn’t!

  3. says

    To Nancy Friedman,
    My name is Brian and I’m part of the Sears Cares Escalations team. I can’t tell you how sorry I am to see this post. What has happened here is totally unacceptable by any Sears standard and we are very concerned about this. More than anything we want to ensure this problem is resolved and that you are happy once again. Unfortunately, we cannot carry every part for every appliance on our trucks, that is logistically impossible so we must order parts, but everything after that is unacceptable and we want to help get this resolved for you. We can get you a sooner date than February 24th… of this year. We would also like to discuss your concerns about everything else mentioned here as the only way to improve is to get the feedback and utilize it. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Nancy Friedman) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
    Thank you,
    Brian J.
    Senior Case Manager
    Sears Cares

  4. says

    Losing a dryer as a mother is a terrible loss! That happened to me a few years back, and it was such a pain draping wet clothes on every chair in the house.

    I always use a local guy when appliances go, and then just go into Sears when I need a new appliance. They’re always great in the store.

    Good luck!

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